Our Dynamics 365 Customer Service Talent Expertise

We offer access to a diverse talent pool with skills across all aspects of the Customer Service ecosystem:

Functional Consultants

• Designing case management workflows and knowledge base structures.
• Configuring SLAs, entitlements, and queues to meet service-level goals.
• Streamlining customer engagement processes for efficiency.

Technical Consultants & Developers

• Customizing and extending Dynamics 365 Customer Service.
• Building integrations with third-party tools, portals, and back-office systems.
• Automating routine processes with Power Automate and AI-driven workflows.

Solution Architects

• Designing scalable, end-to-end service solutions.
• Aligning platform capabilities with organizational service strategy.
• Ensuring future-ready architecture that supports omnichannel engagement.

Omnichannel Experts

• Implementing chat, email, social media, and voice channels.
• Enhancing agent productivity with unified interaction dashboards.
• Delivering seamless, multi-channel customer experiences.

AI & Analytics Professionals

• Leveraging Customer Insights and AI to predict customer needs.
• Creating real-time dashboards and reports with Power BI.
• Driving data-backed decision-making to improve service KPIs.

Business Analysts & Project Managers

• Bridging business needs with technical implementation.
• Leading successful rollouts of Customer Service projects.
• Ensuring projects are delivered on time and aligned with customer goals.

Why Choose TQuanta for Dynamics 365 Customer Service Staffing?

TQuanta Staffing
  • Customer-Centric Expertise – We provide consultants who understand the full lifecycle of customer support, from case logging to resolution.
  • Faster Deployment – Reduce project timelines with access to pre-vetted, ready-to-deploy professionals.
  • Flexible Engagement Models – Contract, contract-to-hire, or permanent staffing depending on your business requirement.
  • Scalable Teams – Easily scale up during peak seasons or major rollouts, and scale down when projects stabilize.
  • Domain-Specific Knowledge – Access professionals with proven experience across BFSI, Retail, Healthcare, Manufacturing, and Telecom.
  • Continuous Support – Beyond staffing, we provide advisory and knowledge-sharing to keep your teams ahead of industry trends.

The TQuanta Advantage

When you choose TQuanta as your staffing partner, you get more than resources—you gain a strategic partner. Our dedicated Microsoft Dynamics recruitment engine ensures:

Faster hiring cycles.
Access to certified Dynamics 365 specialists.
Reduced hiring costs compared to traditional recruitment.
Teams that are aligned with business goals, not just technical delivery.

With TQuanta, your organization can unlock the full potential of Microsoft Dynamics 365 Customer Service—delivering faster case resolution, empowered service agents, and loyal customers.

Build Your Dynamics Team

Looking for the right talent in Microsoft Dynamics 365? TQuanta Technologies provides expert staffing for Sales, Customer Service, Finance, Supply Chain, Business Central, Field Service, Power Platform,and Azure Integration.

Connect with us at info@tquanta.com

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